Our Safety and Wellbeing Statement
Inchcape’s Health and Safety Structure
Inchcape has a commitment to prioritising Health and Safety. We believe is crucial to ensure that our organisation operates in a manner that safeguards the well-being of our employees, and this commitment is reflected in the following organizational structure.
Overarching Accountability and Responsibility:
The primary responsibility for Health and Safety within Inchcape rests with our Group Chief Executive, Duncan Tait. This function has been placed under the purview of the People Function, which is led by our Chief People Officer, Helen Cunningham (CPO). This ensures that Health and Safety remains at the forefront of our organisational priorities and is integrated into our overall People strategy.
Group HSE Director:
To effectively manage the Health and Safety Function, Brian Dalby has been appointed as the Group HSE Director. Brian is tasked with overseeing and directing our Health and Safety initiatives, ensuring that they align with our corporate objectives and values.
Group HSE Operational Manager:
The organisation has a strong commitment in doing HSE a result the need to support the Group HSE director and Regional HSE manager the Group HSE Operational Manager was created in 2025. This role is responsible for the management and maintenance of all Group HSE systems and processes, and works directly with the Group HSE Director and the Regional HSE Directors and their teams to drive awareness understanding and alignment to the Group HSE systems, processes, priorities including tasks and activities to the HSE strategic plan.
Regional HSE Managers:
Given the complexity and diversity of Inchcape’s operations, we have designated Regional HSE Managers within each region we operate. Each Regional HSE Manager is responsible for the Health and Safety function across their respective countries of operations. They play a pivotal role in ensuring that our Health and Safety initiatives are effectively implemented and that they are tailored to the specific needs and challenges within each region. Importantly, the Regional HSE Managers report directly Group HSE Director and act as an advisor to the Regional CEOs to ensure that Health and Safety remains a focus and is managed in a manner that is closely aligned with both business and local goals.
Country-Based Structure:
In addition to the regional management structure, we have adopted a country-based approach for our Health and Safety for execution of global and local initiatives. This allows us to fine-tune our Health and Safety programs to address the unique circumstances and requirements of each country, ensuring that our employees are provided with the highest standards of protection and care and a consistent approach to ensure the business is aligned globally on how we do safety.
Health and Safety Strategy:
Our Health and Safety strategy is built upon a five-year plan that originated from the Global Risk Profile assessment conducted in 2019. The plan is reviewed annually to assess the effectiveness of our health and safety management practices within the organization based on business operational changes and practices.
The Risk Profile is updated annually and results and progress are communicated to the Group Executive Team (GET), Board of Directors, and the CSR Committee.
To drive deeper engagement the Group HSE Director reports to the Group Chief Executive monthly and the Board, CRS Committee and the GET quarterly. Th plan represents our ongoing commitment to enhancing health and safety measures within the organization. This HSE Strategic Plan will be presented to the GET and Board for endorsement.
Health and Safety: Achievements from 2019 to 2024
Inchcape has made significant enhancements to its approach to Health and Safety since 2019 and will continue to enhance and improve our approach. From 2019 to the end of 2024, significant milestones included:
- The development of a Global Health, Safety, and Environment (HSE) electronic Management System, available in 17 languages. This system, which serves as the backbone of our HSE initiatives, has been rolled out to 40 countries. This milestone demonstrates our global commitment to creating a safer work environment for all employees, regardless of their location.
- This HSE Management System includes more than 40 workflow processes, streamlining our safety procedures and ensuring that every aspect of our operations aligns with our safety objectives. This integrated approach has proven to be a catalyst for improved safety across the organisation and all processes are available online, including via mobile services.
- The completion of profiling of our Group’s operating risks. Understanding these risks has allowed Inchcape to develop and roll out comprehensive Risk Management Programs that ensure compliance and control across all sites and markets.
- We have developed and implemented of Learning and Development HSE programmes. These programmes are tailored for employees, line management, and senior management, offering a comprehensive approach that combines face-to-face training, eLearning and virtual sessions. Our aim is to empower every member of our organisation with the knowledge and skills necessary to contribute to our culture of safety.
- Mergers and Acquisitions are also area of focus. Inchcape has conducted Health and Safety risk assessments for all new business operations across 342 sites in the Americas and APAC regions. These assessments ensure that safety remains at the forefront of our expansion efforts, safeguarding the wellbeing of our employees.
- Legal briefings for all Executive Management across the Group have kept our leadership well-informed on the latest regulatory developments and their implications, supporting the alignment of decision-making our commitment to safety.
- In 2022, we achieved ISO certification to 45001 for our HSE Management System and all its processes, a significant milestone that underscores Inchcape’s dedication to strive for best practice towards international standards. In 2023, some of our Australian businesses achieved ISO certification 45003 for Psychological Health and Safety at Work, highlighting our holistic approach to employee wellbeing.
- 2024 surveillance reporting for ISO certification carried out where the business achieved no non-conformances.
- 2023 – 2025 In support of the transition to Electric Vehicles (EV) Inchcape has prioritised the development of safe business practices and standards with a focus on EVs, ensuring safe practices and safeguards for work on EVs.
- 2024 HSE tasked with the identification of the development of EV technical training ensuring all technicians have the competent electrical safety skills to perform their operations. This training to be the standard to be delivered across all markets, with the assessment of each markets external training providers to ensure capability and training content meets Inchcape’s expectations.
- 2024 HSE rolled out the first group wide HSE Cultural survey achieving a strong scorecard of an average of 85%. This has allowed the business to identify priorities of improvement to work on in 2025 before the next survey in 2026.
From developing a global HSE management system to achieving ISO certifications and prioritising employee wellbeing, Inchcape’s achievements demonstrate our commitment to creating a safer, healthier work environment for all.
Here is to a future where safety remains at the heart of all that we do.
Partners on the Journey include:
- EVOTIX – Health and Safety Software Management
- Citation Group ISO certification