Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Digital part of Inchcape’s global network.
You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.
Our (DXP) platform is seeking a Support Service Manager to join our team in Colombia. The DXP Support Service Manager is responsible for ensuring the continuity, stability, and evolution of the DXP platform support services globally. The role mainly covers operations in the Americas and shares responsibility for Europe & Africa (EU&A) with the manager based in the Philippines. It operates under a follow-the-sun model to provide 24/7 support through close coordination between both regions. A structured daily handover ensures seamless operational continuity across time zones. Key duties include leading daily operations, managing incidents, and ensuring compliance with change processes. The role also requires strategic leadership to drive continuous improvement and manage a complex global service environment.
What you’ll do
Platform Oversight and Service Health
- Oversee day-to-day operations of the DXP platform, for Application Operations AM.
- Monitor platform health through dashboards, KPIs, and leadership reports.
- Identify cross-service risks or patterns that may impact platform stability.
- Continuously learn integration tools that SAP may release in the future.
- Ensure systemic issues are escalated and tracked through the appropriate forums.
Regional and Global Coverage
- Lead operational support for the Americas region and share responsibility for Europe & Africa (EU&A) with the counterpart in the Philippines.
- Coordinate daily handovers with the Philippines-based Senior DXP Support Service Manager to ensure seamless 24/7 coverage under the follow-the-sun model.
Team Leadership and Development
- Manage and develop a team of two direct reports
- Conduct regular 1:1s, provide coaching, and support career development.
- Align team resources and workloads with evolving business priorities.
- Oversee performance, wellbeing, and goal setting for team members.
About you
- Bachelor’s degree in Information Technology, Systems Engineering, or a related field.
- 10+ years of experience in IT operations, application support, or platform service management.
- Experience working with ITSM processes (Incident, Change, Problem, Request Management).
- Experience in team leadership and people management.
- Proven experience working in global environments (24/7 / follow-the-sun support models).
- Strong experience in incident management, risk mitigation, service governance, and continuous improvement.
We offer you
- Learning & Development: Access leading learning platforms with tailored pathways for every role, including technical and leadership training and certifications.
- Career Growth: Receive ongoing career support, regular performance reviews, and opportunities for promotion, with access to senior leadership for guidance and mentorship.
- Skills Advancement: Continuously upgrade your expertise through training in the latest technologies and industry advancements.
- Flexible Work: Benefit from hybrid or remote work arrangements, with a remote work bonus to recognise your contribution.
- Health & Wellbeing: Enjoy Health Maintenance Organization HMO coverage with free dependent inclusion and life insurance for added peace of mind.
- Special Leave: Celebrate your birthday with a dedicated day off just for you.
- Work Tools: Get the equipment you need to perform your role effectively.
Start your journey
Worried that you don’t meet all the criteria exactly? We encourage you to apply! Your skills and perspectives may be the perfect fit for this role or another opportunity within our business.
Opportunity for everyone
Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.
About us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.Inchcape Digital employs over 1,300 team members across Colombia and Philippines. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences, and tailored financial services.
Additional information request
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role
